FREEPODS is a trading name of FREEPODS LTD, whose registered address is at 27 Old Gloucester Street, London, WC1N 3AX (“FREEPODS”, “we”, “our” or “us”). These Subscription Services terms (“Subscription Terms”) apply if you create a Subscription through freepods.co.uk (the “Website”), in addition to our Terms and Conditions. Where there is a conflict between these Subscription Terms and our Terms and Conditions on a matter relating to your Subscription, these Subscription Terms will apply. Our Delivery Information policy, our Returns & Refunds Policy, our Age Verification Policy and our Privacy Policy also apply to your Subscription.
1. About These Terms
1.1 Contacting us: If you have any questions about our subscription services, please contact us at 07344 295 958 or info@freepods.co.uk. Our Customer Care team is available 9am to 5pm, Monday to Friday, excluding Bank Holidays.
1.2 We may amend these Subscription Terms: We may change, modify or revise these Subscription Terms at any time. Any changes will apply 7 days after the date we post the updated Subscription Terms on the Website, in line with our Terms and Conditions. Your continued use of our subscription services after that date constitutes your acceptance of the change.
2. Creating a Subscription
2.1 Eligibility: To create a subscription (“Subscription”), you must be aged 18 years or over, have a UK registered postal address, have an account profile set up on the Website, and provide a valid payment method. We carry out age verification checks in accordance with our Age Verification Policy.
2.2 Who our Subscriptions are for: Our Subscriptions are intended for adult smokers and vapers. This is a description of our intended customer base, and does not affect your right to create a Subscription provided you otherwise meet the eligibility requirements in Clause 2.1.
2.3 When your Subscription starts: Your Subscription becomes effective when you complete the checkout process, and will continue until it is cancelled, terminated, paused or modified in accordance with these Subscription Terms.
2.4 Confirmation: Once you have successfully created a Subscription, we will send you an email confirming that it is active.
2.5 Accuracy of information: You are responsible for ensuring that any information you provide when creating a Subscription is true and accurate. We are not responsible for any errors, omissions or faults caused by inaccurate information you provide.
3. Subscription Types
3.1 Monthly Subscriptions: A Monthly Subscription is billed every 30 days on a rolling basis, with no fixed minimum term.
3.2 Fixed-Term Subscriptions: A Fixed-Term Subscription is paid in full upfront for a 3, 6 or 12-month term, at a discounted price reflecting that commitment. The cancellation and refund rules that apply if you end a Fixed-Term Subscription early are set out in our Returns & Refunds Policy.
3.3 Multiple Subscriptions: You may hold more than one Subscription at a time. You can manage all of your Subscriptions from the “My Subscriptions” section of your account.
3.4 Subscription tiers: Within each Subscription type, we offer different tiers reflecting different products, flavour capacity and pricing. The tier you select, and its associated price and benefits, will be confirmed to you at checkout and in your confirmation email. References in these Subscription Terms to “your tier” mean the tier you have selected.
4. Flavour and Product Access
4.1 Tier-based access: Flavour availability depends on your Subscription type and tier. Monthly Subscribers generally have access to our Standard Flavour Series; Fixed-Term Subscribers generally have access to our full flavour catalogue, including Premium and Limited Edition flavours, and priority access to New Arrivals. Full details of the flavours available to each Subscription type and tier are shown on the Website.
4.2 Flavours excluded from your Subscription: Any flavours not included within your Subscription type or tier may be purchased separately through our online store, subject to availability.
4.3 Regulatory withdrawal or discontinuation of a flavour: If a flavour is withdrawn or discontinued, including because of a legislative change or a TRPR compliance requirement, we will notify you and ask you to select an alternative flavour from those available to you, using the “My Subscriptions” section of your account. The withdrawal of a particular flavour does not entitle you to a refund of your Subscription, provided reasonable alternative flavours remain available to you.
4.4 How we tell you about new flavours: In line with the advertising restrictions that apply to vaping products under the Tobacco and Vapes Act 2026, we will only notify you about New Arrivals or other flavour updates through your private account dashboard or by direct email to you as an existing customer — not through public-facing advertising.
5. Hardware Benefits (Early Bird Offer)
5.1 When this applies: From time to time we may run a time-limited promotion offering additional hardware benefits to new Fixed-Term Subscribers, such as our Early Bird Offer for Subscriptions created within a promotional period we will specify on the Website.
5.2 What is included: The specific hardware benefit available to you (for example, complimentary device replacements during your term, or an additional device shipped with your first parcel) will depend on your tier and will be confirmed to you at checkout and in your confirmation email.
5.3 Terms of hardware benefits: Any hardware provided under this Clause 5 is non-transferable and non-refundable, and cannot be exchanged for cash or store credit. If a device offered under this Clause is discontinued, we may provide an equivalent model.
6. Billing
6.1 Payment method: You can pay for your Subscription using the payment methods shown to you at checkout (“Payment Method”). We reserve the right to update the Payment Methods we accept from time to time.
6.2 Authorising payment: By creating a Subscription, you authorise us to charge your Payment Method for your initial Subscription fee and each subsequent fee, in accordance with the price applicable to your Subscription from time to time.
6.3 When you are charged: Your first Subscription fee is charged immediately when you create your Subscription. Unless we tell you otherwise, subsequent fees are charged on the date your Products are dispatched.
6.4 If a payment fails: If we are unable to take payment for your Subscription, we will email you to ask you to resolve the issue. Your Subscription will be placed on hold and no further orders will be processed until this is resolved. If the issue is not resolved within a reasonable time, we may cancel your Subscription without further notice.
7. Delivery
7.1 Delivery Information policy applies: The delivery methods and costs that apply to your Subscription are set out in full in our Delivery Information policy. Monthly Subscriptions are dispatched once per month. Fixed-Term Subscriptions (3, 6 or 12 months) are dispatched in consolidated shipments every 3 months, for the duration of your term.
7.2 If a Product in your Subscription is out of stock: If a Product included in your Subscription becomes unavailable, we will email you to let you know that delivery cannot go ahead as planned, and your Subscription will be paused. You can resolve this by logging into “My Subscriptions” and either selecting an alternative Product, or restarting your Subscription once the Product is back in stock. You will not be charged while your Subscription is paused under this Clause.
8. Pausing Your Subscription
8.1 Fixed-Term Subscribers: If you hold a Fixed-Term Subscription, you may pause it once per term, for a maximum of one month, by selecting “Pause Subscription” in your account. Your Subscription will automatically reactivate at the end of the pause period, and the end date of your term will be extended by the length of the pause. This limit reflects the stock and delivery planning needed to maintain your Price Lock under Clause 10.
8.2 Monthly Subscribers: Monthly Subscriptions do not include a dedicated pause function. As a Monthly Subscriber, you may cancel your Subscription at any time in accordance with Clause 13, and create a new Subscription whenever you wish.
8.3 No refund for time paused: Pausing a Subscription under this Clause does not entitle you to a refund of any amount already paid.
9. Amending Your Subscription
9.1 Changing your Subscription: You may change your Subscription at any time, including the quantity or flavour of Products included, or your tier. Changing your tier may increase or decrease your Subscription price. You can make these changes in the “My Subscriptions” section of your account, or by contacting our Customer Care team.
10. Price Lock Guarantee (2026 Tax Resilience)
10.1 Who qualifies for this Price Lock: This Price Lock Guarantee applies only to Fixed-Term Subscriptions (3, 6 or 12 months) that are purchased and activated through the Website between our launch date and 30th September 2026 — that is, before the UK Vaping Products Duty takes effect on 1st October 2026. Fixed-Term Subscriptions purchased on or after 1st October 2026 will be charged at the price applicable at that time, inclusive of all applicable taxes and duties, and do not benefit from this Clause 10.
10.2 What the Price Lock means: If you qualify under Clause 10.1, your Subscription price will remain fixed for the whole of the term you selected, regardless of any general price changes we make, and we will absorb any Vaping Products Duty or other legislative tax increase that takes effect during your term. We will not apply any related surcharge to Products included within your paid Subscription.
10.3 VAT changes: If the rate of VAT changes during your Subscription term, we will adjust the VAT you pay, unless you have already paid for the relevant Products in full before the change takes effect.
10.4 What this Price Lock does not cover: This Price Lock applies only to your recurring Subscription fee. It does not apply to products purchased individually through our Member Store, or to Loyalty Points redemption rates. Prices in our Member Store are not fixed during your Subscription term and may be adjusted by us at any time to reflect market conditions, applicable taxes and duties, or other factors. We reserve the right to change Member Store prices accordingly.
10.5 After your term ends: This Price Lock ends when your paid term ends. Any renewal, upgrade, or individual purchase made on or after 1st October 2026 will be charged at the then-current price, inclusive of all applicable taxes and duties.
11. Loyalty Points
11.1 How Loyalty Points work: Depending on your Subscription type and tier, you may earn Loyalty Points which can be redeemed against Products in our online store. Loyalty Points have no cash value, cannot be transferred, and cannot be redeemed for delivery costs or Subscription fees.
11.2 Full terms: The full rules for earning, redeeming, and the expiry of Loyalty Points are set out in our Loyalty Points and Rewards Policy, which forms part of these Subscription Terms.
12. Referral Programme
12.1 If we offer a referral programme: We may, from time to time, offer a programme that rewards existing customers who refer FREEPODS to friends or family. Where we do, the programme will operate through compliant channels only, such as physical referral cards sent to existing customers, and will not rely on digital sharing links, social media posts, or unsolicited electronic messages, in line with the advertising restrictions under the Tobacco and Vapes Act 2026. Full terms of any referral programme we run will be made available to you separately at the time.
13. Cancelling Your Subscription
13.1 Returns & Refunds Policy applies: Your right to cancel a Subscription within the 14-day cooling-off period, to cancel a Monthly Subscription at any time afterwards, and the rules that apply if you cancel a Fixed-Term Subscription early, are all set out in full in our Returns & Refunds Policy, which forms part of these Subscription Terms.
13.2 How to cancel: You can cancel a Subscription by logging into “My Subscriptions” in your account, or by contacting our Customer Care team.
14. Ending a Subscription
14.1 Our right to end a Subscription: We may end or decline to create a Subscription at any time, for any reason, and without notice, including where we reasonably believe a Subscription is being used in a way that abuses our subscription services. Where we do this, we will refund any amount you have paid for Products that have not been provided to you.
15. General
15.1 Other important terms: The general legal terms set out in Clause 17 of our Terms and Conditions (including severability, waiver, notices, and governing law) apply equally to these Subscription Terms.
15.2 Your statutory rights: Nothing in these Subscription Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable law.
16. Contact Us
If you have any questions about your Subscription, please contact our Customer Care team:
Phone: 07344 295 958 (Monday – Friday, 9am – 5pm, excluding Bank Holidays)
Email: info@freepods.co.uk
Post: FREEPODS LTD, 27 Old Gloucester Street, London, WC1N 3AX
These Subscription Terms were most recently updated on 1st June 2026. We may update these Subscription Terms from time to time; any changes will take effect 7 days after the date we post the updated version on the Website.